At traditional headshops, you may already be sick of poor selection, high price and lack of customer service. But now, in Formax420 online headshop, we provide various of herb grinders, dabbing nails, smoking pipes, glass bong, water pipes and other smoking accessories. All at affordable price. In addition, we are always emerged to give customers a better experience. Now, you can find the perfect smoking pieces at the best price all without ever leaving your couch.
In addition, we have enough stocks for each retailing products and if you purchase in bulk, we may not only provide you the fast package and delivery, but also special discounts.
1.Customer service is one of the most useful and helpful parts of being a consumer. You can ask any question you would like to help finalize your decision on the perfect product for you. No matter about the shipment service or which pipe is fit for or the use way of our products, we are always glad to help you. Our customer service team is devised of knowledgeable employees who are ready to assist you in any way possible.
2.Please send us messages via your order history or account page directly.
3.We are 7/24 for working and promise to reply each mail in 24 hours.
1.Please make sure the 'shipping address' is your confirmed address.
2. We will process your order in 1-2 working days in usual after payment is confirmed. We do check everything in good condition before we ship your parcel out.
3. Even though we check each details before we send parcels to our shipper, sometimes some of our customers may also claimed they received damaged products. Please don't worry if you also meet same situation. We provide full refund or free replacement service for each order which is received in 14 days. Please contact us first and we will guide you how to return or get a refund.
4. We provide the tracking number for each order. If you can't find your tracking number,please contact us and we will be glad to track the parcel immediately from our end.
5. We provide free shipping for most countries. Please check the shipping and payments tab for more details.
6.If you want a fast delivery,we can provide other express delivery methods. You can find the extra shipping cost in the shipping and payments tab automatically. We provide expedited express for order over 100 USD and if you purchase in bulk, please contact us, we prepare special offer and fast shipping way for you.
1.We provide guarantee for the quality of our product.
2.We refuse to return without any communication.
3. If you receive damaged or unworkable products, please send us the image of received products and also a brief description of your problem. We will issue the refund or a new replacement in 24-48 hours.
4. We also provide guarantee for 14-days of no reason return service. US customers can ship the parcel by USPS to our US Returning Centre. Customers from other countries will need to send their products to our warehouse in China. Buyer should pay the returning shipping cost if the products meet no quality problem.
1.If you are satisfied with our service, please leave us 5 stars feedbacks.
2.We never stop seeking more online sales channel to provide our excellent products and service. Most of our customers give us a high degree of evaluation.
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